Complaints Policy

Skyline Premier Lighting takes every customer concern seriously. If something about our service did not meet your expectations, we want to hear about it directly so we can make it right.

How to Raise a Complaint

You can raise a complaint by phone at (224) 341-5444 or by email at skylinepremierlighting@gmail.com. Please include your name, the address where work was performed, the date of service, and a description of the issue. Photos and any reference numbers from your service agreement help us investigate quickly.

Our Response Timeline

We acknowledge every complaint within two business days. In most cases, we will follow up with a proposed resolution within five business days. If the issue requires an on-site visit, we coordinate with you to schedule a time that works for your calendar.

Escalation

If you are not satisfied with the initial response, ask to escalate the matter to ownership. The founders of Skyline Premier Lighting, Gunther and Brendan, personally review every escalated complaint and follow up directly. Most concerns are resolved at this stage.

Contact

To raise a complaint or follow up on an existing one, call (224) 341-5444 or email skylinepremierlighting@gmail.com.